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"I have to Commend your Parts Dept!!!!. While en route to the Hogs for Dogs Ride 2010 on my 2000 Sportster with my girlfriend, I noticed that the oil reservoir plug had blown apart and was spewing oil all over me and my bike causing a big mess!!
I got the bike to your parking lot and went into the parts Dept were I was met by a gentleman who behind the counter, I explained the situation to him that I desperately needed a plug so I could go on the Ride which was in 20 min!!. He searched the catalog and computer but to no avail no plug I was devastated I had not missed a hogs for dogs ride since they started.
Then all of a sudden he was like wait I think we can find one that fits off another model, this guy searched for 10 min and found me a plug what a life saver this guy is, AND to top it off he went back in the shop and let me use a bottle of detail spray and some soft clothes to get the oil off my bike and get it looking great again, the ride was great and the food was too thanks to this Great Parts guy Give him a thanks from me and my Girlfriend Thanks Denny's for being a true Harley Davidson Dealer and the outstanding people you have working for you. "
By: Robert ,XX
"I just bought a new 2009 Cross Bones today and every aspect of my deal was a pleasure, not only did everyone help me with everything I needed but Jeff came in on his day off to thank me for my business but also to make sure that everything was taken care of to MY satisfaction. That did not surprise me as he had made sure of that same thing in 2006 when I bought my Fat Boy. I will tell anyone Denney's H D is the dealership to do business with. Thank you Trent "
By: Trent Harrison,AR
"We were looking at different dealerships while on a short vacation. We finally decided to do some serious dealing, after either visiting or calling a total of 7 dealerships we came back to Denny's. Denny's were the greatest to deal with when purchasing my new '10 streetglide. The service department were very accommodating when I brought the bike back after a week to have something checked. This is my second new harley purchase and by far this is the best treatment and the friendliest dealer we have found. My hats off to Denny's and I am looking to our further dealings"
By: patty eldon,MO
"Chris Pelak is a very informative and quite curteous individual. He was more than helpful and seemed like a great asset to the company. Any plans I have for future Harley needs will begin with Mr. Pelak"
By: Clinton Springfield,MO
"Live around 40 mi from St Louis and have 4 H-D dealers in this area. Bought my first Harley from one of these dealers, service was terrible after the sale. Tried other dealers in the area and there service departments were the same, acted like they didnt care if they got your business or not, very poor customer srevice.
Bought my 09 Streetglide from Denny's of Springfield, everyone was very friendly and helpfull, great bunch of people at Denny's. Service department is by far the best of any dealer I have been to. Brought my bike in last Saturday(02/06/2010) for a recall for a gas tank brace and a service bullitin for the front tire,was in and out in a hour. Great service department, dealers in the St Louis area could take a valuable lesson from Denny's. I will drie the 175 mi to Denny's for future servie and hopefully another new bike.
Thanks to all at Denny's
Tom Schultheis
Union Mo"
By: Tom Union,MO
"The bottom line is this. Denny's is the place to buy your Harley Davidson. You have a long distance customer for life. The outstanding people at Denny's make the difference.
Bob Doty
Cabot, Arkansas"
By: Bob Cabot,AR
"I purchased a ring from your accessories department last Sat (9/12/09). I want to thank the young lady in accessories and Amanda for going the extra mile in helping answer all the my questions. Very impressive.
Thanks,
Mike Downing"
By: Downing Springfield,MO
"I had a headlight that was out we were on a two week roadtrip from texas. Brian Scott was wonderfull in getting my bike back on the road. Thanks so much for your service department."
By: Joe V. New Caney,TX
"Bought my RKC at Denny's. The staff goes the extra mile -BIG TIME! A completly satisfing experience. Really impressed by the way the staff make things happen and get things done. THANKS. "
By: Tom Oswego,KS
"I was well pleased with the way John & Jeff worked with me on my trade on the 26th of may 09. John allowed me $1500.00 more than the dealer in N. Little Rock. I am looking forward to trying to wear out my new 09 Super Glide. Thanks guys. You all are a great team there at Denny's. GOD bless you all an remember "FREEDOM is not free!" Bob"
By: bobby(bob) batesville,AR
"Live in Tulsa, come up and picked up some stuff this last weekend. Your store is better than EITHER of the Tulsa stores! I was very impressed with your store. I have family in the area and plan on stopping in more often!"
By: Chris Tulsa,OK
"Chose a bike,they got my accessories on and I picked it up the next day.Very good service."
By: Gary Purdy,MO
"This dealership's professional attitude towards service, makes spending money with them very easy. Thank you for helping me feel I got my moneys worth!"
By: Stuart Battlefield,MO
"WOW, I was blown away again this year. The customer service at Denney's is the tops. I am telling everyone what happened again this year.
We started to the midwest again on our bikes. We left the POT training in Las Vegas, Nevada and headed to Springfield, MO. our first stop to visit family and friends. As we stopped at the New Mexico state line to do our ABC's of touring the adventure began. The shift lever on Sandy's' 06 Street Bob broke. There was some construction at that point so he told me when we pulled back on the road just to keep going through the construction and he would catch up with me, so I did not worry when he did not come right out. I thought he was messing with his IPOD (again) so I just kept going. He pulled out his trusted roll of duct tape and got his motorcycle rolling again. We stopped in Gallup, NM to gas and he showed me what had happen. I thought it had taken a while to catch me. I asked what he wanted to do nearest Harley dealer was over 100 miles away. He said the duct tape will hold until we get to Springfield so Denney's can work on it.
That was Sunday. On Monday we called Denney's and told them we would be in town Tuesday night and what had happened. They told us to bring bike in Wednesday and they would get us on our way. We took the bike in on Wednesday and they fixed the shift lever, changed oil, and cleaned the bike up, we had encountered a few bugs while passing through Nevada, New Mexico, Texas, Oklahoma, and Missouri. When we picked the bike up I was so jealous because he now had a nice clean bike and I didn't, so I whined about having a dirty bike. I was asked to you have a few more minutes and we will clean yours up. I didn't not need an appointment, not use to that in Arizona. About half an hour later we pulled out on our bikes knowing we had just been to the best Harley dealer in the country again. Oh and about 4 days later I got a follow up call wanting to make sure everything they had done was okay. CUSTOMER SERVICE and a dealership that takes care of its customers. I just want to tell everyone who is involved with Denney's THANK YOU!!!!
Jaime thank you for the bandanas and stickers. You are wonderful and it was so great to get to meet one more person at Denney's. SO if you ever get a chance to stop in to Denney's H-D in Springfield, MO. you must do so. They have a good selection of clothing and bikes. I love those V-Rods. The guys at the parts counter took the time to get me a part number for a part I will add to my V-Rod, if they had it in stock they would have put it on for me. I will be back. We rode 4300 miles in 17 days and got to visit a lot of people. Thank you Denney's for helping us again.
Anna and Sandy
Mesa, AZ
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By: Anna Mesa,AZ
"Just bought a 105th Softail Deluxe. Everybody there was great. Very nice folks who made it a fun experience.
Thanks to all
Brad"
By: Brad Ozark,MO
"I really liked the great job you guys did on my '05 electraglide.I was greatful you were able to work with me and my schedule to get the job done right.It turned out great... Steve and the guys behind the counter were helpful in tracking down everything I needed,and Rick did one fine job putting it all together.My thanks go out to the whole bunch of them.."
By: charles springfield,MO
"After searching for a Harley dealership I found you on the internet. I was very impressed with the selection of bikes and the great service I recieved from Jeff in your sales department. Jeff made my purchase a very easy and fun experience, and also really helped with the knowledge I was lacking when it came to new bikes. Im sending a lot of people your way... Thanks again for all your help with my new Fat Boy!!"
By: Todd Springfield,MO
"I HAD LOST SOME THINGS TO A HOUSE FIRE, IT WAS A BITMORE OF AN EFFORT THAN I THOUGHT TO TRY TO REPLACE SOME OF WHAT I LOST. MY BIKE IS MADE FROM SEVERAL YEARS,'86 FXST W/'99 SPRINGER SEAT & SADDLE BAGS AND HERITAGE FRONT END. I NOW HAVE A GOOD IDEA OF WHAT I OWN THANKS TO PATRICK AND BRIAN FOR THEIR EXPERENCE, ABILITY, AND PATIENCE TO HELP ME FIGURE IT ALL OUT. THANKS AGAIN "
By: Ron springfield,MO
"One of the best time I've had at a dealer, Not even near what a new car dealers we do to you. You know the drill back and forward And 6 hrs later you have your new car. Well I was in and out within 3o min. Thanks to the staff at Denny's in Springfield MO"
By: Mike Springfield,MO
"Your Dealership Was very Helpful When I Purchased
My New Bike In 2007. I had always wanted a Harley and you and your staff were very helpful in making it happen. Everyone Was Very Friendly and Now I call Them Among My Friends."
By: David Springfield,MO
"I had to move to Denver in October 2007. I needed new pipes and work done on my Ultra that made it impossible for me to bring my bike with me. Jeff Groves (service advisor) told me to bring my bike in and they would store it until my parts came in. Since I knew it would be a while until I could get back to pick it up, I told them that there was no rush. I finally got a chance to return for the bike on 1/29/08. The work done by your service department was A-1. They put it on the dyno and found an extra 14 hp as well as 20 ft/lbs of torque. The weather on that Tuesday had turned to crap, but that didn't stop Jeff from helping me load my bike for the trip back to Denver. I have dealt with a lot of businesses in my life, but none as professonal and helpful as Denney's. Jeff Groves is an excellent service advisor and your service and parts people are the best I have ever dealt with. I hope to move back to Springfield in the next couple of years, but regardless of where I live you now have another dedicated customer. Thank you for your excellent service and give Jeff an extra thank you for me.
"
By: Gerald Centennial,CO
"Unfortunately it's not very often that a person has the pleasure to due business with a company whose staff and management have a genuine desire to not only serve you in a professional manner but also treat you as a truly valued customer as was my experience with Denney's Harley Davidson. From Jeff in sales to Patrick in the chrome department and Larry in finance all the way to the staff members in the motorclothes, parts, and service departments there was the same feeling that these people really cared about you and what you were wanting to accomplish in purchasing your bike and setting it up the way you want it to be. I was very impressed by the knowledge these people have and how they use it to accommodate you it making decisions regarding how you want your bike to ride, preform, and look. Bonita and I are very proud of our 2007 Heritage Softial Classic that turned out better then we could have imagined thanks to the direction, suggestions, and input of the Denney's team. Thanks guys for a great bike."
By: John Forsyth,MO
"I just bought my first Harley a 2000 Heritage Softail Classic from a dealership in Wisconsin in June of 07. After returning home I started having some electrical problems, and some fuel milage problems. I called Denney's and talked with the guys in the service department, and made my appointment, which was a couple of weeks out. I'm thinking man it's nice weather the leaf's are changing and I can't ride. I drop the bike off, and a couple of days later I get a call from one of the service guys telling me what the problem is, and what it will take to fix the bike. Which it required some ordering of parts, and some dyno work. Today 11/8/07 I picked my bike up, and man what a differance. I just want everyone to know that, you have to be patient, and willing to wait for good quality work, and that is what Denney's Harley Davidson does. GOOD, QUALITY WORK! A BIG thanks to the service department at Denney's. My bike will never see another service department other than Denney's"
By: Robert Springfield,MO
"I would like to say WOW. You have the most awesome service department and customer service I have found in ANY Harley dealership that I have visited. Let me explain. My husband, Sandy, and I were traveling across the midwest from May 26th through June 10th this year. We arrived in Springfield on May 30th. I called your office the next day because I needed new rain gear and boots; the old had not held up to the rains across Oklahoma the day before. Also, I noticed that the chain guard had come loose on my V-Rod. You got me right in and fixed up right away. You also checked my bike over and found that I had a broken clamp on my windshield and fixed that. I got new rain gear and boots and a couple of t-shirts. End of story? No. Three days later, we were in Omaha, NE and my phone rang. It was your dealership calling to make sure the repairs were okay and to ask how our trip was going. I was impressed because we had just walked into and out of both HD dealers in Omaha, NE and not one person ever acknowledged us in either store and we were in both stores about 30 minutes each. How refreshing to get your phone call at the end of that experience. Thanks for your great service and restoring my faith that there are dealers out there that care about the customers. I have told every rider I meet, if they are ever in Springfield, MO to make sure to stop by and say hi and support a wonderful HD store. There were several members of my chapter who already knew about you and said that you treated them great too! Would you like to move to Arizona? Your customer service is second to none, I look forward to visiting you again. "
By: Anna Mesa,AZ
"Excellent experience. Made buying my first Harley an "event" I will not soon forget. Thanks to everyone at Denney's HD."
By: Jeff Russellville,AR
"My bike purchase was a very positive and rewarding endeavor, I look forward to many years working with these great people, from sales,finance to parts and service, what a great bunch of folks."
By: Timothy Springfield,MO
"On memorial Day weekend my wife & I was in Springfield to visit her folks. We got ready to go for a ride & i notice my checkengine & battery lights came on on my 06 ultra. Iwent straight to Denny's where I told them I was from Illinois @ was having problems. They got my bike right in @ found that my voltage reg had quit. I was treated very pleasntly & gotten out with the best time possible. I want to thank the service department for all they did. On the folling Tuesday they called me at home to make sure everything was ok & if I had any more problems.
Thank You Denny's for topnotch service.
Dave Krueger
Peoria, IL "
By: dave peoria,IL
"I just picked up my Softail Deuce today. I love it!!If only your staff could have improved the weather, rained all day.(I think if I asked they would have tried). I meet just about everyone and each and every member of the staff was great. The best buying experience of any vehicle I have ever had. I thank you so much!!"
By: James Forsyth,MO
"I was looking to buy and you guys were looking to sell exactly what I wanted!! I called several other closer dealerships prior to purchasing from yours and could have gotten my bike cheaper (not by much) and closer (by alot) but you guys and gals customer service and additude (or lack of one) is what earned you my business!! Everyone has always been friendly whether over the phone or in person. What has surprised me the most though is the service after the sale! I have been contacted serveral times by your service department, parts department, and clothing department just to make sure that the service and accesories I had purchased were to my liking after every purchase and not just for the larger ticket items but even smaller items like my cell phone case!! I cannot remember anyone else ever going to the extent your dealership has for any purchase of any kind I have ever made. Doing this has not gone unnoticed. I will be a repeat customer and would recommend your dealership to anyone interested in purchasing, servicing, or just looking for anything HD!!"
By: Jeremy ,AR
"On August 19th, 06 my 96 Ultra Oil light came on outside of Springfield traveling down I 44 towards Tulsa. It was late afternoon when this happened. I called the dealership to see if they could bring me some oil. They got that worked out and advised the charge. Bob Swisher delivered my oil and agreed to stay to see if I would be able to get going again. After adding the oil he suggested I follow him to the dealership. As it turned out I'm glad I did as I wouldn't have gotten home with what they found wrong with it. Brian Scott was on duty that day and very busy trying to get things done for customers prior to closing. Rob, back in the shop, explained what was wrong with the bike and was coming in on Monday for overtime and would work on it. He also made some calls to get me a rental car so I could get home. At closing time, Curt was nice enough to drive me to the airport to get the rental car. I picked the bike up the following Saturday. In the parking lot the guy who test drove my bike, I think his name was Chris (sorry if I got his name wrong)(busy gray beard and mustache), came over to me. He advised other things that would need attention in the near future, I wrote them down so I wouldn’t forget. I appreciate everything that was done and wanted to say you have a great team working there.
Thanks,
Gerry Powell
Broken Arrow, Ok.
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By: Gerry Broken Arrow,OK
"I bought 2 bikes from Denny's. My nephew made the mistake and bought from another dealer. He had something wrong with his bike and took it to the other dealer, and they said there was nothing wrong with it! I took it to Denny's and they are now replacing the engine due to a defect that was found by looking closer at the bike! That's what I call "Great Service"! Leave it to Denny's to go above and beyond for great service! Good job guys! Brian Crawford"
By: Brian Nevada,MO
"just wanted to say thanks again to the staff at your great DENNEYS HARLEY DAVIDSON DEALERSHIP in the city of springfield Mo.I was very pleased at the work that you all did on my flat tire! your staff went out of there way to help a biker in need, you all stayed opened for me to fix the flat and seened me on my way,MANY THANKS AGAIN FOR HELPING A HARLEY RIDER IN NEED "
By: Ralph Columbia,MO
"Service and retail staff very helpful and friendly. Enjoy lollygagging around shopping for new "must haves"!!"
By: Rick Sprinfield,MO
"I couldn't of ask for a better experience in buying from Dennys from sales all the way through was a eccellent
experience,highly recommended"
By: TONY SPRINGFIELD,MO
"Very Happy with the Dennys dealership. My sales person showed me all of types of bike that would fit my need and my 5'8" size(very important). I have 96 miles on my bike and I love it. There was no trouble equiping my bike with the engine and other accessories I want before the delivery. I am waiting for my 500 miles so we can complete the upgrades. I have owned many bikes used and new including a 1953 Pan head in the 60's but I never bought a Harley brand new. This is an experience that I never had with new Jap and English bikes. I feel as though the dealership wanted me to be happy with my purchase. I would recomend Dennys to my friends and feel they would be happy with the Dennys experiebce.
Bob Anderson"
By: Robert Half Way,MO
"I bought a 05 Road King at your dealership in March and so far I have had nothing but good to say about your staff and Dealership I have told my friends to come to you for there next bike or service.
Thanks guys and have a Happy New Year & see you soon"
By: Daren Hollister,MO
"Everything would be 5 star and will be when i get my bike.Maybe I can come there and buy a used one.I came out there at thanksgiving to visit my dad and came by there and talked to Jeff Harvill,hats off to him for taking the time with me.I am considering moving there and leaving the rat race here.Anyway just wanted to say Jeff was very nice to talk with and hopefully we can do business soon.Thanks again,Scott Fode"
By: Scott Simi Valley,CA
" I recently purchased a 2005 Dyna Wide Glide, I was trying to get outside financing, and got the run around for 2 solid weeks. So I went through Denney's and Harley Davidson, and with in hours I was on my way home home with my New 2005 Dyna Wide Glide.
I was treated, and still get treated everytime we come in to Denney's as if we are family. I not only recomend Denney's to my friends, but I also tell them not to try and finance there motorcycle anywhere else other then through Denney's and Harley Davidson Financing. The people there are not only Professionals at what they do, but they also treat you as if you are family each and everytime you come back into the store.... I would not go anywhere else to purchase parts or anything else I feel I might want for my Wide Glide."
By: Brien Springfield,MO
" I never thought I could feel as if I fit into a group, especially one such as a motorcycle crew. However my wife felt if I was going to ride one I should ride the "BEST". So as a Christmas gift she purchased a new 2005 883C Sportster. From the first time I met the crew at Denney's H-D I felt as if I was already part of the family. I must thank you for making myself feel welcomed as well as my wife(who knows nothing about a bike)feel comfortable during her purchase. The only thing that could make this Christmas better is having one of everything on the wall of chrome. Thank you for allowing me into your family."
By: Tyler Nixa,MO
"I have dealt with alot of Harley dealerships in the United States from St. Augustine, Florida to El Paso, Tx. In all the years I have been riding, I have never been more satisfied with a dealership than DENNEYS HARLEY-DAVIDSON of Springfield, Mo.I have dealt with them on numerous occassions for the past 4 years. I've owned bikes from a 1952 Panhead to a 1980 FXE Shovelhead. Until I bought a 2002 FXDWG from Denneys in Aug. of 2001.(man, how times have changed)Anyway, let me tell you, from the first day that I walked in to Denneys for a part for my ol shovelhead, I was treated great by all the staff. Brian, the parts manager, helped me out with parts even when it seemed there no hope to find or get them.("back order" I'm sure you've run in to that a time or several times or "discontinued")Brian called around to find a rear wheel to match the front one that I had ordered because of the the back order situation. I feel for Brian cause everyone wants him for help. But I must say the other guys in parts are helpful too, if given the chance. Chris in service is very knowledgable of all the new bikes and old. This man is a walking factory service manual. Thumbs up to you bro. Christie and Holly in motorclothes are the greatest. I am an old dog set in my ways (to an extent) but I know what I like. And when it coms to my boots, They'll order them for me whenever I ask. They're selection of accessories and motorclothes is fantastic. If its out there, they'll get it for you at a reasonable price. Last but not least, the Denneys, Mark is the shit! Great ride routes for the various rides they sponsor. Always great to talk with.I ain't much of a talker but I always enjoy seeing Mark and his beloved dog Princess. Then there, of course, is Amanda.
I love this little lady. She runs a well maintained dealership and is very helpful with all my problems, situations or request. If you are ever by Denneys stop in and say hello. Denneys does for Harley, what Harleys do for all of us harley ridin individuals. MAKES US PROUD! Thumbs up to all you at Denneys! There you know that we are all Family!!!!!"
